Shipping policy
Thank you for shopping with Joella Rose Jewellery.
Processing Times
All orders are processed within 1–2 working days of purchase.
Please note that processing times do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Free Tracked Shipping
We are pleased to offer free tracked shipping on all orders.
United Kingdom
Orders are shipped using Royal Mail Tracked 24.
Typical delivery time: 1–2 business days after dispatch.
International Orders
Orders are shipped using Royal Mail International Tracked.
Typical delivery time: 5–7 business days after dispatch.
Delivery Estimates
Delivery times provided are estimates only and are not guaranteed.
Occasionally, delays may occur due to factors outside our control, including customs processing, postal disruptions, weather conditions, peak seasonal periods, or carrier delays.
Joella Rose Jewellery is not responsible for delays once an order has been dispatched.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
For orders shipped to the United States, Joella Rose Jewellery uses a prepaid duties service (PDDP), covering applicable US import tariffs, customs duties and clearance fees. These charges are paid in advance, so customers are not required to pay them upon delivery.
Lost Parcels
If you believe your order has been lost in transit, please contact us at:
info@joellarosejewellery.com
Please note that parcels will not be considered lost until:
- 10 working days have passed since the last tracking update for UK orders.
- 20 working days have passed since the last tracking update for international orders.
We may ask you to allow additional time for delivery before a parcel is officially considered lost by the carrier.
Once a parcel has been confirmed as lost, we will work with you to arrange a suitable resolution, which may include a replacement or refund where appropriate.
Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout.
Joella Rose Jewellery cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
info@joellarosejewellery.com
While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.
Contact Us
If you have any questions regarding shipping, please contact:
info@joellarosejewellery.com