Frequently Asked Questions
Orders
Can I amend or cancel my order?
If your order has not yet been dispatched, we’ll do our best to help. Please contact us as soon as possible at info@joellarosejewellery.com
Once your order has been dispatched, we are unable to amend or cancel it.
How long does it take to process my order?
All orders are processed within 1–2 working days of purchase before being dispatched.
You’ll receive a shipping confirmation email with tracking details once your order has been sent.
Shipping
Do you offer free shipping?
Yes. We offer free tracked shipping on all orders.
Do you ship internationally?
Yes. We offer fully tracked delivery to selected international destinations. Please note that we currently do not ship to countries within the European Union.
How long will my order take to arrive?
Orders are processed within 1-2 working days of purchase. Once dispatched, estimated delivery times are:
- United Kingdom: 1-2 business days
- Worldwide: 5–7 business days
Please note these are estimated delivery times and may vary during busy periods or due to customs delays.
Will I receive tracking information?
Yes. As soon as your order has been dispatched, you’ll receive an email containing your tracking information.
Will I have to pay customs duties or import taxes?
International customers may be responsible for customs duties, taxes or import fees depending on their country’s regulations.
For orders shipped to the United States, Joella Rose Jewellery will cover applicable US tariff charges. Customers remain responsible for any other taxes, customs duties or fees that may be payable under US law.
Returns
Can I return my order?
Yes. We accept returns on eligible items in accordance with our Returns Policy.
How do I return an item?
Please email info@joellarosejewellery.com with your order number and reason for your return. We’ll provide you with the return instructions.
For full details, please see our Returns Policy.
Jewellery
What materials are your jewellery made from?
Our jewellery is made using a variety of carefully selected materials, including precious metal plating, sterling silver components, genuine freshwater pearls, cubic zirconia and genuine semi-precious stones. The exact materials for each item can be found on its individual product page.
Is your jewellery waterproof?
To help preserve the finish of your jewellery, we recommend removing it before showering, swimming or exercising.
Avoid prolonged exposure to water, perfumes, lotions and household chemicals.
How should I care for my jewellery?
Every Joella Rose Jewellery piece is finished with a protective anti-tarnish coating to help preserve its beauty.
For full care advice and tips on keeping your jewellery looking its best, please visit our Jewellery Care page.
Packaging
Does my jewellery come gift packaged?
Yes. Every Joella Rose Jewellery order is beautifully packaged, making it perfect for gifting or treating yourself.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, Shop Pay and other secure payment methods available at checkout.
Contact
How can I contact you?
If you have any questions, we’re always happy to help.